We protect your home or business with 24/7 CCTV monitoring and customer care.
Hello, my name is Kerry Jones and I’m co-founder of Professional Surveillance Management (PSM) Ltd.
Having worked with installers and customers in the security industry for more than 20 years and having identified a gap in the market for exclusive and personal monitoring services, Andy Saile and I co-founded PSM.
We can stop criminals in their tracks and prevent a crime before it takes place using our intelligent remote monitoring services.
When a potential intruder breaches a restricted area at our client’s premises (by triggering motion sensors), an immediate alarm containing CCTV images is transmitted to our NSI Gold fully accredited 24 hour Remote Video Receiving Centre (RVRC) based in the North West, UK.
Click here to view our high level Accreditations & Awards.
Trained operators visually verify the cause of alarm then they take necessary and immediate action – including issuing audio warnings – to deter potential criminals, tell them they are being monitored and warn them that the emergency services are on their way.
My business partner Andy Saile and I wanted to create a new company to fulfill the needs of high profile, high net worth individuals and business owners who prefer personal service from a team who really care.
We are here for those clients who do not want to be just a number on a screen and for those who want to build a long-term relationship with their security provider, taking comfort in our drive for perfection in all that we do.
Andy and I realised that our skills, knowledge, industry contacts and strong reputation created an opportunity to build a successful surveillance management business. After a successful four years, this has proved to be the case.
It takes years of practice and knowledge to create true expertise. Our USP is undoubtedly our team of industry leading operators and administrative support who like us have on average 20-25 years experience in surveillance management.
Our co-founders, managers and senior operators have worked together as a team for almost two decades. You should expect – and will not get anything less than – industry leading results.
The effort we put into taking care of our customers has produced the highest levels of customer retention.
We have a 100% success rate in securing a contract at the end of a free trial.
We continue to achieve a 100% success rate in identifying and responding to criminal attacks.
Prepare your CCTV system for Autumn & Winter While there’s no shame in forgetting to tend to your CCTV, it remains the case that your system is likely to suffer without regular checks. In anticipation of the shortening days, lengthening nights and cooling temperatures, PSM have a few tips to help you minimise the false…
Self Monitoring vs Professional Monitoring If you want to view your CCTV system’s live stream whilst on-the-go, there are many applications designed for iPhones, iPads, and Android devices that allow you to do so. Although these apps are certainly a welcome supplement to professional monitoring, it would be a mistake to assume that they are…
Catching Criminals Is In Our DNA PSM’s ‘rapid response’ operators stop intruders at research laboratory and construction company, potentially preventing thousands of pounds worth of damage. Delinquents and reprobates always underestimate PSM’s capacity to deal with their antics, ignorant of the fervour with which we safeguard our clients and make the world a safer place…
We are hiring due to expansion CCTV Control Room Operator We feel extremely fortunate to continue to secure new contracts during the current pandemic. Our business has expanded over the last few months leading to the creation of full-time positions within our team of CCTV Control Room Operators. Or, crime fighting superheroes, as I prefer…
Meet Darren Burgess, one of our senior operators. With over 20 years of experience working in monitoring stations (not only as a frontline operator, but also as technical support and customer service operative), Darren is a heavyweight of the industry, and his proficiency can hardly be overstated. His approach is to leave no loose threads…
How Does Remote Monitoring Work? The prevailing image of CCTV monitoring can be described as: ‘one person maintains an unblinking vigil of a huge array of screens, looking for developing offences’. This is a common misconception. The reality is that our remote monitoring and crime prevention service is a much more proactive affair. The purpose…
Book a FREE 30 day monitoring trial with our expert team who will actively monitor and regulate your most problematic site.
Simple set up and dial-in to site
Full system health check
Remote fault finding
24/7 CCTV monitoring
Proactive alarm handling
Jargon free fault reporting
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