Protect your home or business with expert CCTV monitoring, fast response times, and real people ready to act the moment a threat appears.
A look back at the people, milestones and moments that helped shape PSM’s first decade.
When a terrifying house burglary happened at one of our client’s homes, our CCTV monitoring operators sprang into action – here’s how it went down.
After working closely with installers and customers in the security industry for over 20 years, I saw a clear need for a more personal, customer-focused approach to CCTV monitoring, one that’s tailored to each client and backed by real care and support.
That’s why I co-founded PSM: to raise the standard of remote CCTV monitoring across the UK. My goal has always been simple: to stop crime before it happens, and to do it with the high level of service I’d expect myself.
When a potential threat is detected, like someone entering a restricted area, a real-time alarm is triggered and live CCTV footage is instantly sent to our NSI Gold-accredited, 24/7 Remote Video Receiving Centre here in the North West. From there, our team of experienced operators review the footage immediately and take action. That might mean issuing audio warnings, contacting keyholders, or working directly with emergency services.
We’re proud to protect some of the UK’s most recognisable names, from national retailers and major car dealerships to industrial sites and well-known individuals, including high-profile sporting figures and influential business leaders
Our experienced control room operatives immediately detect intruders on your premises by using the very latest detection technology.
We issue audio challenges to intruders to warn them that they are on private property and must leave immediately. Audio challenges are successful in 95% of cases.
PSM is trusted nationwide for delivering industry-leading CCTV monitoring. Our clients include major retailers, industrial sites, and high-profile individuals.
What sets us apart? It’s our meticulous attention to detail, advanced in-house technology, and one of the fastest response times in the industry. Backed by a team of experts, we provide proactive protection and total peace of mind.
Whether you’re a homeowner, business owner, or CCTV installer – if security matters to you, we can help.
Get in touch today and find out how our expert monitoring can give you the protection and peace of mind you’re looking for.
You’re not just getting a security system, you’re getting a proactive, people-first service designed around your needs.
Over 90% of alarms are actioned in under 90 seconds
Our monitoring software is created in-house with our extended team of developers
We overstaff to maintain service – we don’t overstretch when we grow
CCTV monitoring by real people – responding in real-time
Now 100% owned by Kerry – built on trust and care
Custom CCTV monitoring designed for your unique business needs
We understand that your family or property are your top priorities, which is why we offer round-the-clock customer service so we can fully support you and address any of your concerns.
Trust the experts at PSM to provide you with the peace of mind that you deserve.
PSM delivers proactive 24/7 protection for your people, property, and assets – with real experts providing real security and genuine peace of mind.
For almost a decade, we’ve been trusted by homes and businesses to deliver exceptional CCTV monitoring through fast response times, highly trained staff, and cutting-edge in-house technology.
We don’t just meet industry standards – we set them, ensuring dependable, compliant protection you can trust.
We wanted to create a company to fulfil the needs of high profile, high net worth individuals and business owners who prefer personal service from a team who really care.
We are here for those clients who do not want to be just a number on a screen and for those who want to build a long-term relationship with their security provider, taking comfort in our drive for perfection in all that we do.
At PSM, we don’t forget about the little things. That’s why we offer:
Round-the-clock support with no call queues, no premium charges – just real help, whenever you need it.
Our phone lines are standard rate, ensuring customers never pay premium charges when calling for support.
When you call, you speak directly to an experienced operator – never a machine or automated system.
Our team is carefully selected for their expertise, service values, and commitment to going the extra mile.
We are proud to serve homeowners, businesses, and CCTV installers across the UK and beyond.
Paul and Cheryl | Coral Security Systems
PSM maintains the highest standards in service delivery, leading to high customer retention and new business growth. Our success rate in preventing thousands of criminal attacks speaks volumes about our commitment to security.
RETENTION RATE
OF ALARMS ACTIONED IN UNDER 90 SECONDS
OF CRIMES PREVENTED
Whether you’re a homeowner or a business owner, we’re happy to work alongside your chosen CCTV installer. If you don’t have one in mind, we can introduce you to qualified, experienced installation partners we know and trust – professionals we’ve built strong relationships with over many years.
Stay up to date with the latest stories, company updates and insights from the PSM team.
CCTV monitoring by PSM means your site is actively protected in real time by trained professionals at our in-house, NSI Gold and Secured by Design accredited Remote Video Receiving Centre (RVRC).
High-definition cameras and motion detectors detect motion in restricted zones and send instant alerts to our control room. Our operators then assess the footage and take immediate action, such as issuing live audio warnings, alerting keyholders, or contacting the emergency services.
Unlike traditional alarm systems, CCTV monitoring by PSM includes human verification, meaning alerts aren’t just triggered and ignored. When an alarm is received, our operators instantly review live footage and can assess the situation from multiple angles, ensuring only genuine threats are acted upon.
In addition, our in-house PSM Traces AI technology helps reduce false alarms even further. By intelligently filtering out irrelevant motion events caused by oversensitive detection, such as wildlife, foliage or debris - our AI ensures operators spend their time responding to real incidents. The result is a faster, more accurate, and more efficient monitoring service that protects your site without unnecessary disruption.
Live audio challenges are one of the most powerful deterrents used in CCTV monitoring by PSM. When a threat is confirmed, our operators deliver a recorded or live audio warning through on-site speakers, often identifying the intruder’s exact location. This stops most incidents before they escalate, in fact, over 95% of intruders flee within seconds of hearing the first announcement.
Unlike standard alarms that often go unverified, CCTV monitoring by PSM provides real-time visual confirmation of criminal activity. Our operators deliver accurate, live intelligence to ensure the right response is taken.
Whether you’re looking for CCTV monitoring, exploring a partnership, or just need more information, we’re here to help.
“I couldn’t live without PSM’s service. I thought it would be intrusive at first, but it isn’t. When my daughter comes home from school and sets the system once inside, she has a security barrier around her. I know she is safe and protected.”
Mrs E | Bowden
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