We protect your home or business with 24/7 CCTV monitoring and customer care.
Hello, my name is Kerry Jones and I’m co-founder of Professional Surveillance Management (PSM) Ltd.
Having worked with installers and customers in the security industry for more than 20 years and having identified a gap in the market for exclusive and personal monitoring services, I co-founded PSM.
We can stop criminals in their tracks and prevent a crime before it takes place using our intelligent remote monitoring services.
When a potential intruder breaches a restricted area at our client’s premises (by triggering motion sensors), an immediate alarm containing CCTV images is transmitted to our NSI Gold fully accredited 24 hour Remote Video Receiving Centre (RVRC) based in the North West, UK.
Click here to view our high level Accreditations & Awards.
Trained operators visually verify the cause of alarm then they take necessary and immediate action – including issuing audio warnings – to deter potential criminals, tell them they are being monitored and warn them that the emergency services are on their way.
I wanted to create a new company to fulfil the needs of high profile, high net worth individuals and business owners who prefer personal service from a team who really care.
We are here for those clients who do not want to be just a number on a screen and for those who want to build a long-term relationship with their security provider, taking comfort in our drive for perfection in all that we do.
I realised that our collective skills, knowledge, industry contacts and strong reputation created an opportunity to build a successful surveillance management business. After a successful five years, this has proved to be the case.
It takes years of practice and knowledge to create true expertise. Our USP is undoubtedly our team of industry leading operators and administrative support who like us have on average 20-25 years experience in surveillance management.
Our co-founder, managers and senior operators have worked together as a team for almost two decades. You should expect – and will not get anything less than – industry leading results.
The effort we put into taking care of our customers has produced the highest levels of customer retention.
We have a 100% success rate in securing a contract at the end of a free trial.
We continue to achieve a 100% success rate in identifying and responding to criminal attacks.
Top tips on how to secure your property this Christmas Remote monitoring isn’t just for Christmas. Good security measures are essential, whatever the season. Even so, regular CCTV service checks throughout the year are easily forgotten. However, as winter approaches it’s particularly important to pay attention to how your system is operating, which is why…
Meet Alun Davies, a seasoned operator with years of experience under his belt. Alun’s sharpened wits and canny observations keep criminals at bay time and again, and his good-humoured nature brings smiles to customers and co-workers alike. We asked Alun: What one word would you use to describe yourself? “Reliable.” What is your favourite saying?…
Hi it’s Kerry Jones from PSM and I wanted to share our success at The Security Event earlier this month, where we got the chance to reunite with other industry professionals and talk about the very latest security solutions.
Hi, it’s Kerry Jones here from Professional Surveillance Management, and I’d like to invite you to our upcoming exhibition at the Birmingham NEC between the 7th and 9th of September.
PSM’s 5th Birthday PSM turned 5 years old in June, and what an eventful time it has been! This year alone has seen a marked expansion of our operations, an increase in our customer base and we’ve welcomed several new faces to our team – all during a global pandemic. It fills us with pride…
We’re thrilled to announce that we have recently obtained Investors in People’s ‘We Invest in People’ (WIIP) accreditation.
Investors in People is a standard for people management – offering accreditation to organisations that consistently outperform industry norms. Whatever the industry, organisations that adhere to the Investors in People framework are more efficient, productive, profitable, sustainable, and also have more positive expectations for the future.
“Your service is phenomenal. I can’t speak highly enough of you, your team and the service you provide. Your staff are brilliant, and I can’t thank you enough.”
“PSM are always the best firm we have to deal with on a regular basis – lots of knowledge and customer care coupled with a professionalism that’s becoming rarer these days.”
“Well done for getting the police there so quickly last week when the fellow checking car doors on the road made it into our car. As you are probably aware, the police caught the guy just up the road and took a statement and CCTV footage from me.”
“I have known their MD Kerry Jones for many years and someone more pro-active and passionate about delivering a quality CCTV Monitoring service would be hard to imagine.”
“Incredibly impressed by PSM. Kerry is not only professional but completely dedicated and her staff are a credit. Shout out to Darren. Can’t recommend highly enough.”
“Really happy with the service both with the follow up reports following activations on site, and also the balanced view taken when calling out key holders so that they do not attend unnecessarily at a cost to the tenants. Very impressed and we should have used your services a long time ago.”
“It’s rare to find someone so positive, supportive and genuine, who always goes the extra mile to provide the best possible service to all; we know that if we asked you for the sun, you’d give us the moon and stars as well. We really look forward to many more years of working together!”
Book a FREE 30 day monitoring trial with our expert team who will actively monitor and regulate your most problematic site.
Simple set up and dial-in to site
Full system health check
Remote fault finding
24/7 CCTV monitoring
Proactive alarm handling
Jargon free fault reporting
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