We protect your home or business with 24/7 CCTV monitoring and customer care.
Hello, my name is Kerry Jones and I’m co-founder of Professional Surveillance Management (PSM) Ltd.
Having worked with installers and customers in the security industry for more than 20 years and having identified a gap in the market for exclusive and personal monitoring services, I co-founded PSM.
We can stop criminals in their tracks and prevent a crime before it takes place using our intelligent remote monitoring services.
When a potential intruder breaches a restricted area at our client’s premises (by triggering motion sensors), an immediate alarm containing CCTV images is transmitted to our NSI Gold fully accredited 24 hour Remote Video Receiving Centre (RVRC) based in the North West, UK.
Click here to view our high level Accreditations & Awards.
Trained operators visually verify the cause of alarm then they take necessary and immediate action – including issuing audio warnings – to deter potential criminals, tell them they are being monitored and warn them that the emergency services are on their way.
I wanted to create a new company to fulfil the needs of high profile, high net worth individuals and business owners who prefer personal service from a team who really care.
We are here for those clients who do not want to be just a number on a screen and for those who want to build a long-term relationship with their security provider, taking comfort in our drive for perfection in all that we do.
I realised that our collective skills, knowledge, industry contacts and strong reputation created an opportunity to build a successful surveillance management business. After a successful five years, this has proved to be the case.
It takes years of practice and knowledge to create true expertise. Our USP is undoubtedly our team of industry leading operators and administrative support who like us have on average 20-25 years experience in surveillance management.
Our co-founder, managers and senior operators have worked together as a team for almost two decades. You should expect – and will not get anything less than – industry leading results.
The effort we put into taking care of our customers has produced the highest levels of customer retention.
We have a 100% success rate in securing a contract at the end of a free trial.
We continue to achieve a 100% success rate in identifying and responding to criminal attacks.
This month marks PSM’s 6th birthday! As we celebrate another successful year in business, we also recognise that it’s the loyalty and trust of our valued clients and installers that has helped us get here – not to mention our incredible staff. We couldn’t have done it without your support, and we’re so grateful to…
We’re on the lookout for a Business Development Manager. If you have a sharp eye for business, you may be the kind of opportunist we want on our team.
We are pleased to announce that for the 6th year in a row, ever since PSM began, we have passed our National Security Inspectorate (NSI) Gold audit.
We are on the road again next week at the Security Twenty 22 event at the Hilton Hotel in Glasgow on the 26th of April.
For installers, this is a great chance to meet with the team to discuss the latest software developments we can offer you as your remote monitoring partner.
PSM returns to The Security Event | 5-7th April
I’d just like to remind you that we’re returning to The Security Event at the NEC Birmingham from the 5th to the 7th of April.
Meet Alun Stocks, Technical Manager at PSM. Formerly an employee of QED, Alun is renowned and well respected throughout the industry for his technological aptitude and accomplishments. His considerable knowledge and steadfast professionalism are of great benefit to us, our clients and their systems. Alun is a well liked and much valued member of the…
“Your service is phenomenal. I can’t speak highly enough of you, your team and the service you provide. Your staff are brilliant, and I can’t thank you enough.”
“PSM are always the best firm we have to deal with on a regular basis – lots of knowledge and customer care coupled with a professionalism that’s becoming rarer these days.”
“Well done for getting the police there so quickly last week when the fellow checking car doors on the road made it into our car. As you are probably aware, the police caught the guy just up the road and took a statement and CCTV footage from me.”
“I have known their MD Kerry Jones for many years and someone more pro-active and passionate about delivering a quality CCTV Monitoring service would be hard to imagine.”
“Incredibly impressed by PSM. Kerry is not only professional but completely dedicated and her staff are a credit. Shout out to Darren. Can’t recommend highly enough.”
“Really happy with the service both with the follow up reports following activations on site, and also the balanced view taken when calling out key holders so that they do not attend unnecessarily at a cost to the tenants. Very impressed and we should have used your services a long time ago.”
“It’s rare to find someone so positive, supportive and genuine, who always goes the extra mile to provide the best possible service to all; we know that if we asked you for the sun, you’d give us the moon and stars as well. We really look forward to many more years of working together!”
Book a FREE 30 day monitoring trial with our expert team who will actively monitor and regulate your most problematic site.
Simple set up and dial-in to site
Full system health check
Remote fault finding
24/7 CCTV monitoring
Proactive alarm handling
Jargon free fault reporting
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