Having our customers at the heart of everything we do is all very well, but how do we know we are truly fulfilling customer requirements and achieving customer satisfaction?
Here at PSM we measure success in many different ways. Most recently, we conducted a survey and are grateful to our clients for responding and telling us how they feel.
- 100% of our clients are extremely satisfied
- 100% consider members of our team to be extremely knowledgeable
- 100% consider our service to be much more / somewhat more effective than our competitors
- 99% rates us excellent / above average value for money
- 100% considered our team to be extremely / somewhat responsive to questions and concerns
- 100% believes we understand their security needs extremely / quite well
- When asked to describe our service in one word, our customers wrote Reliable, High Quality, Useful, Unique, Good Value for Money
The feedback given in the ‘comments’ section was also very useful and we will use it to ensure we focus on the right things and continually improve the service we provide to clients and associates.
We are of course very pleased with such positive scores and will strive to ensure our clients remain so happy.