Using our own software, we regularly poll our client’s CCTV systems to ensure connection is established.
We are automatically alerted when the connection to CCTV system fails or loses broadband connection.
If this happens, the system is unable to send alarms to us for review; so we immediately notify our clients as per their pre defined reporting preferences.
Please see some helpful checks below to 1) prevent connection loss and 2) what steps to take if it happens.
- It is useful if the system is assigned a static IP address during installation stages.
- Ensure all cables are connected properly, especially Ethernet cables as they can loosen over time.
- Ensure the equipment is stored in a cool place with air supply to avoid overheating.
- If connection fails, please check that the router is connected. Also make sure you can connect to the internet using a handheld or PC etc.
- If your CCTV has a dedicated router or broadband line, please check this too; as where dual broadband is used, one may work and the other may not.
- Reset the power to the broadband router if connection fails.
- Ensure the billing account is up to date, as this often results in disconnection. We have noticed connection fails where accounts become overdue or the service provider has not allocated payments correctly.
- If you need to make changes to the firewall rules, please remember to leave the CCTV protocols in place, and do not remove them.
- Where a new router is deployed, please re-enter the CCTV protocols.
Myself, Andy and our team have observed all of the above scenarios multiple times over the years. We love to draw on our experiences to help our clients be proactive and avoid the common situations that could cause connection loss.
Of course, one important step is to never forget, we are available any time of the day or night for assistance and support.
