At PSM, we strive to improve by regularly reviewing the effectiveness of our operations.
A key part of our service delivery is the monitoring and reporting of camera and detector faults, connection loss, high activity, poor image quality, and any other issue that could be detrimental to our client’s security.
We prefer a manual – rather than automated – approach to customer fault reporting and use our 20 year experience to provide specific jargon free information. Recommendations for improvements, along with help and advice on how to rectify matters is also provided. There is no additional charge for this service, it is provided as part of our package.
We recently asked for our client’s feedback on our fault reporting process. Unless we ask, how do we know if we are hitting the spot?
We are delighted to hear that overall, they are pleased with our reporting system.
- 100% of clients find our reports clear and informative
- 100% of clients find them useful
- 95% agree that reports as an email are effective
- When asked what they liked about out reports; the words clear, precise, regular and informative were frequently used.
We also asked how we can improve and received some great feedback. Myself, Andy and the team made a number immediate improvements in response.
To find out more about our reporting principles, please get in touch with me, Kerry Jones. Contact Us
