6 factors installers need to consider before choosing a CCTV remote monitoring station
“PSM monitored a site that had previously given us constant issues and within the trial they’d found faults we didn’t know existed. Their technical knowledge and service is second-to-none, and we’re happy to say they’re now our monitoring partner. They are the industry experts.”
ADJ Fire and Security
As a CCTV installer, you’re trusted by home and business owners to help them protect against theft and vandalism. Having CCTV cameras installed acts as a deterrent against crime, and with today’s increasingly advanced technology, allows customers to keep an eye on their premises from any device.
But having a CCTV remote monitoring station like PSM on watch, it puts the responsibility in the hands of the experts rather than the end-users. Your customers rely on you to provide a reputable team, and this option adds an extra layer of security to give them peace of mind. But it’s not easy putting your reputation in someone else’s hands, so let’s recall some of the benefits of remote monitoring before diving into what you should look for in your CCTV remote monitoring partner.
CCTV remote monitoring benefits
Detects threats as they happen, with 24/7 surveillance
Deters intruders using audio warnings
Defends premises by reporting incidents to police and keyholder in real time
Before you team up with a CCTV remote monitoring specialist, you may ask yourself ‘what should I be looking for?’ Here are six factors to consider before you sign on the dotted line:
An experienced and reliable team
As security CCTV installers, it’s crucial to find a CCTV remote monitoring partner that will fully support you 24/7.
At PSM, we work together with CCTV installers to help resolve challenging customer requirements and succeed together as a team, making your job easier and keeping your customers happy.
From technical development, CCTV operators, administration and customer support, our entire team work day and night to carry out their critical role, protecting our client’s properties, supporting law and order and reducing demand on police resources. It’s true, not all superheroes wear capes!
A straightforward sign-up process
Signing up shouldn’t leave you scratching your head. Instead of facing a bunch of long. drawn-out forms on your own, getting started should be as easy as 1 2 3.
At PSM, we don’t overcomplicate it. We just ask for a few simple details and then we’re with you every step of the way. In return, you can expect a hassle-free commissioning process, easy connection to sites, and complete transparency from the get-go. In fact, you can book a FREE 30-day monitoring trial in just a few simple steps.
A simple pricing model
There are few things more irritating than confusing quotes – just cut to the chase. By opting for a standard pricing model, you and your customers will get a simple, fixed rate throughout your CCTV monitoring journey. No surprises, no unexpected costs. Why make it more complicated than it needs to be?
In-house software
Every property faces their own unique security challenges, so you need a partner that’s flexible and proactive enough to meet your requirements; one who can accommodate requests and resolve problems.
Our industry leading expertise led us to develop our own in-house software which provides remote fault finding, and saves your engineers time, money and effort by minimising callouts. Thanks to continuous innovation with our Artificial Intelligence (AI) technology – PSM Traces AI, we’ve also improved the intelligence of our monitored systems to reduce false alarms – the number-one threat to security surveillance.
Ongoing support
The last thing you want as an installer is a remote monitoring station that makes your job harder, or leaves you to pick up the pieces when something goes wrong. You want a partner that cares about quality service, communicates with you regularly, and takes accountability.
This level of bespoke and proactive monitoring is something PSM knows best. We don’t just stop at set-up; we provide ongoing technical support and advice to our installers. Our team of operators is available 24-7, 365 days a year, and there’s always a knowledgeable person on the end of the phone.
Reciprocal business
Real partnership is about mutual benefits. It’s knowing that your success is our success. Installers lay the groundwork for remote monitoring operations. That’s why we believe it’s important to reciprocate your hard work and logistical know-how by passing the relevant opportunities onto you, including installation leads, maintenance contracts, and upgrades.
Those are the crucial elements that make a successful partnership between an installer and monitoring station, and PSM ticks every box. We always put you first, but don’t just take our word for it; read why we’re the recommended choice.
What our installers love about us
Our statistics speak for themselves, too
