In-house software vs off-the-shelf: why installers should choose wisely

You’ve probably heard the phrase, ‘if you don’t evolve with the times, you risk falling behind’. It’s something we don’t take lightly at PSM which is why we consistently reinvest in new technology to improve the efficiency of our CCTV surveillance service.

As an installer, you’re faced with many decisions – and choosing a remote monitoring partner is just one of them. There are a lot of factors you need to consider before teaming up with a CCTV monitoring station.

Arguably the most important? Technology.

All PSM’s alarm handling software is created, developed, and controlled in-house so we can proactively find solutions to your customers’ security challenges. When it comes to setting the standard, let’s delve into why our custom software gives you an advantage over off-the-shelf.

Seamless integration

We have streamlined integration for a seamless onboarding process to get your client set up as soon as possible, while also simplifying security management for you.

Tailored

Each system is individually configured with bespoke settings to every site, and we’re able to accommodate challenging security requests such as identifying a range of site-specific problems that may be causing false alarms.

Adaptable

Instead of having to fit the limitations of ‘off the shelf’ software, we can adapt our service to meet the demands of installers and your clients’ evolving security challenges in real time, speeding up problem resolution.

Responsive

It gives us faster response times over traditional monitoring as our software is designed for immediate streaming of live alarm and recorded footage opposed to emailing snapshot attachments of CCTV images.

Ongoing support

Our experts have intricate knowledge of how our system works so we can offer ongoing technical assistance, system health checks, and maintenance. This has also led us to develop automated early warning signals which provides remote fault finding to spare your engineers having to make call-outs.

Improved intelligence

Through our innovative AI technology, we’re able to filter false alarms caused by oversensitive detection so our operators are always responding to genuine threats, improving the overall performance and efficiency of each system.

It’s taken years of knowledge building, problem solving and innovation to develop a robust security system – and our specialist software is the answer to many of our installers’ problems. It’s time to bring your CCTV operation into the 21st century with a remote monitoring partner that will enhance efficiency, make your job easier, and keep your customers happy.

See what our installers say about us

ISecurity

“Great start to our journey with PSM Ltd having spoken to Kerry and the team we have successfully moved one of our clients over to their services. The communication has been first class throughout. Thank you Kerry.”

Coral Security Systems

“It’s rare to find someone so positive, supportive and genuine, who always goes the extra mile to provide the best possible service to all; we know that if we asked you for the sun, you’d give us the moon and stars as well. We really look forward to many more years of working together!”

Protec Fire and Safety

“I’ve known their CEO Kerry Jones for many years, and someone more proactive and passionate about delivering a quality CCTV monitoring service would be hard to imagine.”

Proforce 1 Security

“If I had my way, I’d have your system on every single house we look after. Your service is fantastic.”

Want to know more?

Get in touch with one of our expert team to discuss the benefits of working with a monitoring partner that understands the installer’s perspective. Simply enter your details on the contact form.