Investors in people gold 2025

Beyond gold: How PSM continues to lead the way

PSM were awarded Investors in People (IIP) Silver in 2021, and in 2024, PSM proudly struck IIP gold, a true reflection of our unwavering commitment to our people. But we didn’t stop there. One year on from this milestone, we’ve raised the bar once again – not just maintaining our high standards, but continuing to redefine them.

Setting the gold standard - and exceeding it

In their own words, Investors In People is an internationally recognised accreditation for people management and employee wellbeing. They’re setting the standard for putting people first, improving the workplace, and driving success across countless industries.

Their gold certification is only awarded to the most people-focused organisations. The kind that demonstrate a clear and committed desire to supporting, empowering and engaging their employees. By earning gold, PSM has not only showcased our outstanding workplace culture, but also our willingness to learn, grow, and implement recommendations for continuous improvement.

Our latest review found that PSM hasn’t simply held onto that gold standard – we’ve put IIP’s recommendations from last year into practice.

How our roles marry up

Security isn’t a one-person job. It’s a team effort – and here’s how it all fits together:

A few key findings from our IIP Gold assessment include:

  • PSM is ahead of both the sector average and overall IIP average for all 27 themes.
  • We demonstrate a best-practice approach to strategic planning that includes a compelling vision.
  • People express confidence in the capability of senior leaders to guide the company towards achieving its ambitions.
  • Our team is strongly aligned with our mission and able to describe how they contribute to delivering ‘superior quality CCTV security services that will constantly exceed our clients’ expectations’.
investors in people gold
IIP-teamwork

Notable improvements since our last assessment also include:

  • Leadership growth: internal promotions with mentoring support.
  • Staff awards: peer-nominated recognition.
  • Updated benefits: additional cost-of-living pay increases.
  • Improved communication: revised methods to engage both day and shift staff.

“It was evident from interviews and showcase presentations that you were ahead of the industry curve in your approach.”

Investors in People

Strategic growth, powered by people

At PSM, our success has always come down to having the right people, supported in the right way. By helping our team grow their skills and gain industry qualifications, we’re able to keep delivering the high standards our clients rely on. This focus on people, purpose, and performance has led to real, lasting growth – and recognition through national accreditations we’re proud to have earned.

investors in people gold

Consistently delivering excellence that drives strong, sustained growth

Continuous staff support to meet BSIA standards and gain SIA qualification

Successful re-accreditation against national awards

Investors in People Gold - PSM's Paula Norris

The key driving force

We wouldn’t have achieved this without the drive of one particular team member

As a people-focused company, we all share in the success of our Investors In People accreditation – but we have one person we’d like to shout out specifically. Our Business Manager, Paula Norris, played an integral part in pushing for Gold; she gathered evidence, liaised with IIP, and managed the process smoothly from start to finish. So a huge thank you to Paula for all of her invaluable input, we couldn’t have done it without you.

What's next?

We’re continuing to raise the bar by embedding the recommendations from IIP into everyday practice. From growing internal leadership and recognising peer-driven achievements, to refining communication and supporting our team through rising costs – our progress is both strategic and heartfelt.

This latest review confirms what we’ve always believed: when you invest in people, performance follows.

To everyone at PSM – thank you. You’ve helped build something truly special.

And to Paula – your leadership in this process has been second to none.

Here’s to continuing to lead the way.

Well done team, again. You are amazing!

Looking for a security partner who puts people first?

If you want to know what it’s like when cutting-edge technology meets a people-first approach, complete the form and let’s start a conversation about how our security solutions can truly make a difference.


“I couldn’t live without PSM’s service. I thought it would be intrusive at first, but it isn’t. When my daughter comes home from school and sets the system once inside, she has a security barrier around her. I know she is safe and protected.”

Mrs E | Bowden

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