Meet Alex Knowles
Before joining PSM, Alex worked in a busy call centre – an experience that taught him the importance of clear communication, adaptability, and staying calm under pressure. Those qualities made him a perfect fit for PSM’s monitoring team, where he now helps ensure we remain the eyes and ears for our customers around the clock.
Alex’s calm, professional approach and ability to build strong rapport with both colleagues and clients make him a valued member of the team. Always ready to adapt, he takes pride in delivering the highest standards of service and keeping every site safe, secure, and supported.
Outside of work, Alex is a big fan of motorbikes, darts, and gaming, especially a few rounds of Call of Duty. At home, he’s kept company by his black and white cat, Freya, who keeps a close eye on him just as he does for our customers.
We asked Alex:
How would you describe yourself in one word?
‘Adaptable.’
What’s your favourite saying?
‘Stay calm, stay focused, and keep moving forward.’
What in your view is the most important aspect of working at PSM?
‘Ensuring that we’re the eyes and ears of our customers whilst remaining professional – and maintaining great communication with both colleagues and clients.’
