For the last decade, PSM has operated continuously. Day and night, weekends and bank holidays, Christmas Day and New Year’s Eve.
Throughout that time, the monitoring centre has remained operational around the clock, providing support to customers whenever they need it.
That equates to more than 87,600 hours of monitoring.
During that time, operators have handled millions of alarms, responded to incidents across the UK and helped protect businesses, properties and people.
It’s a significant milestone and one that reflects the commitment, professionalism and dedication that have defined PSM’s first ten years.
Day & Night
Weekends & Bank Holidays
Christmas Day & New Years Day
Always there when it matters
Since 2016, operators have reviewed millions of alarm activations, helping identify genuine incidents, support customers and respond when action is required.
From suspicious activity and unauthorised access to genuine emergencies requiring immediate action, no two activations are exactly the same.
Every incident requires assessment, decision-making and an appropriate response.
It’s a responsibility the monitoring team carries every day, 24 hours a day, 365 days a year.
From construction sites and warehouses to commercial premises and residential properties, PSM supports customers across a diverse range of sectors.
Every site presents different challenges, but the responsibility remains the same.
To be there when it matters.
Delivering the service our customers expect has required continuous investment in technology, including the development of PSM’s own in-house software alongside an extended team of developers.
Built to support real operational requirements, our software continues to evolve through feedback from operators, customers and installer partners. This flexibility allows PSM to adapt quickly and deliver solutions tailored to individual customer needs.
For Operations Director Andrew Knox and the wider operational team, that ability to continuously improve and adapt remains a key part of delivering the service customers expect.
PSM has grown considerably over the years, but its values have remained the same.
After founding the company with an investor and co-founder, Kerry Jones later took full ownership and continues to lead the business today.
As a 100% independently owned company, PSM benefits from a hands-on approach, with Kerry remaining actively involved in the day-to-day running of the business and working closely with the wider team.
That involvement helps ensure the company never loses sight of what matters most: integrity, reliability and genuine customer care.
A look back at the people, milestones and moments that helped shape PSM’s first decade.
HOURS OF MONITORING
OF CRIMES PREVENTED
While these figures help tell the story of the last decade, they only represent part of the picture.
Behind every number is a customer, site or business relying on a professional response.
Behind every alarm is a responsibility.
And behind every response is a team committed to doing things properly.
As PSM celebrates its tenth anniversary, those 87,600 hours represent far more than time.
They represent trust.
Trust is placed in the entire PSM team by customers, installers and partners every single day.
It’s a responsibility the team remains proud to carry.
Whether you’re looking for CCTV monitoring, exploring a partnership, or just need more information, we’re here to help.
“I couldn’t live without PSM’s service. I thought it would be intrusive at first, but it isn’t. When my daughter comes home from school and sets the system once inside, she has a security barrier around her. I know she is safe and protected.”
Mrs E | Bowden
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