Setting up a remote monitoring service to your home or business may seem like a daunting task, however Kerry has developed a simple and stress-free connection process. Our team will be available throughout the process to assist with any queries you may have.
We focus on remote monitoring services and use expert installation partners to design and install CCTV systems. We understand exactly what customers require from an installation service and have built strong and long-lasting relationships with our CCTV installers over many years.
Choosing the right installer for you is imperative to achieve an effective security solution.
It is important that the system is designed to suit your requirements. Any reputable installer will advise you of the different options available (including pros and cons) to enable you to make an informed decision.
A standard remote monitoring system consists of:
We work with all the main NVR manufacturers.
24-hour monitoring is where we provide manned operator response to detection alerts 24-hours a day. This service is charged at a premium rate.
Tailored monitoring is where we provide manned operator response to detection alerts during specified times. We create a profile of your requirements and build our monitoring service to fit. For example, we learn housekeeper, gardener and window cleaner routines as well as your own.
Tailored remote monitoring must be set and unset by some method, for example via keyfob, keypad, app or timer (see below for more information).
Tailored monitoring is flexible and ad-hoc 24-hour monitoring is provided when the property is vacant (for example when on holiday or if you are closed).
24-hour monitoring is where we provide manned operator response to detection alerts 24-hours a day.
It is important that general household alarms are kept to a minimum for remote monitoring to be effective. The more demanding a CCTV monitored system is the less secure it becomes.
We will work closely with you to ensure that the system design and solution is right for you.
Following this a soak test will be carried out for approximately one week to help identify issues that could be detrimental to overall security i.e. a high volume of wildlife alarms, environmental issues, pedestrian short cuts etc. These alarms are transmitted to an unmanned terminal before monitoring commences; therefore, police and emergency contacts will not be contacted for incidents.
We’ll evaluate the system’s performance and report any challenges to you e.g. excessive activity, poor camera views or inadequate lighting. We’ll provide advice and support where necessary to help and resolve issues.
We use this time to build up a picture of your unique requirements and tailor a monitoring solution for you.
During the settling in period, we’ll evaluate the performance of your system and assess the alarms being generated to ensure that we have correctly interpreted your requirements. With the data we collect we’ll provide you with a ‘First System Report’ to make sure that you’re fully aware of how the system works, including any recommendations we may have.
Our support doesn’t stop here. We’ll keep a constant eye on system performance and provide improvement recommendations to you. We’ll also make regular courtesy calls to ensure that you’re satisfied and that your requirements are met.
Discover how our CCTV remote monitoring solution protects your home or business.
Jeanette | RSPCA
PSM maintains the highest standards in service delivery, leading to high customer retention and new business growth. Our 96% success rate in preventing criminal attacks speaks volumes about our commitment to security.
RETENTION RATE
OF ALARMS ACTIONED IN UNDER 90 SECONDS
OF CRIMES PREVENTED
Whether you’re a homeowner or a business owner, we’re happy to work alongside your chosen CCTV installer. If you don’t have one in mind, we can introduce you to qualified, experienced installation partners we know and trust – professionals we’ve built strong relationships with over many years.
Whether you’re looking for CCTV monitoring, exploring a partnership, or just need more information, we’re here to help.
“I couldn’t live without PSM’s service. I thought it would be intrusive at first, but it isn’t. When my daughter comes home from school and sets the system once inside, she has a security barrier around her. I know she is safe and protected.”
Mrs E | Bowden
Available to genuine CCTV and security installers. Usually emailed within one working day.
Please enter your details, and we’ll send you information on our services and a personalised quote.
Please enter your details, and we’ll send you information on our services and a personalised quote.