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About Us

Professional Surveillance Management.

Professional Surveillance Management (PSM) was co-founded by Kerry Jones and Andy Saile because we wanted to create a new company to meet the needs of high profile / high net worth individuals and business owners who want the personal service from a team who really care.

We each have many years’ experience working in a remote monitoring station. We use our collective experience and understanding of the industry to provide our customers and installers with a unique and superior service. We have worked together as a team for almost two decades. You should expect – and will not get anything less than – industry leading results.

Read our full story, from simple beginnings to a fully secure remote CCTV control room facility.

The Team - Professional Surveillance Management

The Team

Our most valuable USP is our team of fantastic employees.

From technical development, CCTV Operators, administration and customer support, our entire team work day and night to carry out their critical role, protecting our client’s properties, supporting law and order and reducing demand on police resources. It’s true, superheroes don’t wear capes!

Our success is totally down to the quality of our team. They are not only skilled, experienced and loyal, they really do care. A testament to their work ethics is their impressive attendance record. With just 4 sick days collectively in 12 months, such statistics are unprecedented in our industry.

We felt extremely lucky when they accepted our offer of employment and chose Professional Surveillance Management. Using the strength of each individual has ensured they each have their own unique and key role in the business, making a powerful and formidable team.

Why hire chess masters and play the pieces yourself?

Andrew Knox - Professional Surveillance Management

Andrew Knox

Control Room Manager

Darren Burgess - Professional Surveillance Management

Darren Burgess

Customer Service

Kelsey Turton - Professional Surveillance Management

Kelsey Turton

Sales & Administration Assistant

Danny Saile - Professional Surveillance Management

Danny Saile

Junior Software Developer

Danielle Mairs - Professional Surveillance Management

Danielle Mairs

Control Room Operator

Keith Waterworth - Professional Surveillance Management

Keith Waterworth

Control Room Operator

Andrew Wainwright - Professional Surveillance Management

Andrew Wainwright

Control Room Operator

Alun Davies - Professional Surveillance Management

Alun Davies

Control Room Operator

Paula Norris - Professional Surveillance Management

Paula Norris

Personal Assistant / Senior Administrator

Danny Pearson - Professional Surveillance Management

Danny Pearson

Control Room Operator

Bernadette Burns - Professional Surveillance Management

Bernadette Burns

Control Room Operator

Ryan Wetherby - Professional Surveillance Management

Ryan Wetherby

Control Room Operator

Dale Fowler - Professional Surveillance Management

Dale Fowler

Control Room Operator

Jodie Swann - Professional Surveillance Management

Jodie Swann

Control Room Operator

Joe Starkie - Professional Surveillance Management

Joe Starkie

Control Room Operator

Leigh Jones - Professional Surveillance Management

Leigh Jones

In-house Training & Development

Kerry Jones - Professional Surveillance Management

Meet Kerry Jones

CEO

Experience

During 18 years, I worked in every department within a CCTV remote monitoring control room and redeveloped its processes to improve customer service and streamline its operations. During this time, I gained 7 high level NVQs plus a Diploma in Business Administration. Two decades in the security industry has given me extensive knowledge and understanding. I am fortunate to have worked with many high profile business associates and security experts around the world. As a result, I have developed the skills required to own and operate a high quality customer focused security business.

 

How would you describe yourself?

Passionate to achieve excellence.

 

What is your favourite saying?

“The body achieves what the mind believes”

 

What in your view is the most important aspect of Professional Surveillance Management?

Our amazing team of dedicated staff who are devoted to service.

 

More about Kerry

Kerry lives in Warrington with her partner Mark, three step children and beloved cat Tallulah-Bear. She is wholly dedicated to a health and fitness lifestyle. A history of competing in diverse competitions that include endurance, speed and strength events, she is also a qualified fitness instructor. She has previously won national fitness competition titles such as “Miss Galaxy Universe Fitness Champion”, which shows her motivation, dedication, persistence, self-belief and drive to reach goals.

Andy Saile - Professional Surveillance Management

Meet Andy Saile

CTO

Experience

For the last 24 years I have gained extensive experience as a technical analyst, specialising in problem solving. 17 of those years have been dedicated to CCTV, developing and improving technologies for remote monitoring operations. I have been fortunate to have worked with many technical experts within the security industry. I have learned and absorbed so much and used these skills to resolve some of the most complicated security challenges faced by my peers. I have built up a strong relationship with monitoring station owners around the world and feel proud to have advised and supported them.

 

How would you describe yourself?

Committed to developing perfect solutions.

 

What is your favourite saying?

“Constantly think about how you could be doing things better” Elon Musk

 

What in your view is the most important aspect of Professional Surveillance Management?

Our culture of constantly striving to find innovative ways of improving the end user experience.

 

More about Andy

Andy lives in Wigan with his wife Janet and three sons Danny, Luke and Jake. He is a keen cyclist and frequently cycles to work. He combines his love of CCTV and cycling by wearing a helmet-cam to record his journeys. Click here to view some his funniest moments.

Andy and wife Janet enjoy walking in the Lake District plus socialising with friends.

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WE ARE HERE for clients…

…who wish to build long term relationships with their security providers.

residential cctv monitoring

WE ARE HERE for home owners…

…who rely on a highly responsive, experienced team monitoring their property 24/7 and are ready to act immediately potential threat is identified.

office-building

WE ARE HERE for businesses…

…who do not want to be a number on a screen and one of thousands of customers going through to a call centre monitoring station.

cctv monitoring - installer service

WE ARE HERE for installers…

…who want to feel supported rather than blamed when clients have queries.

Our Services

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Residential CCTV Monitoring

commercial cctv monitoring Icons

Commercial CCTV Monitoring

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Installer CCTV Monitoring Services

GET A FREE 30 DAY MONITORING TRIAL

No Contract | No Ties

Book a FREE 30 day monitoring trial with our expert team who will actively monitor and regulate your most problematic site.

  • Simple set up and dial-in to site

  • Full system health check

  • Remote fault finding

  • 24/7 CCTV monitoring

  • Proactive alarm handling

  • Jargon free fault reporting

    Contact Us

    01942 366291

    07724 792623