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About Us

Professional Surveillance Management.

Professional Surveillance Management was co-founded by Kerry Jones and Andy Saile because we wanted to create a new company to meet the needs of high profile / high net worth individuals and business owners who want the personal service from a team who really care.

The team have many years’ experience working in a remote monitoring station. We use our collective experience and understanding of the industry to provide our customers and installers with a unique and superior service. We have worked together as a team for almost two decades. You should expect – and will not get anything less than – industry leading results.

Read our full story, from simple beginnings to a fully secure remote CCTV control room facility.

OUR VISION

Make PSM the premium brand CCTV monitoring specialist organisation.

Professional Surveillance Management - The Team

The Team

Our most valuable USP is our team of fantastic employees.

From technical development, CCTV Operators, administration and customer support, our entire team work day and night to carry out their critical role, protecting our client’s properties, supporting law and order and reducing demand on police resources. It’s true, superheroes don’t wear capes!

Our success is totally down to the quality of our team. They are not only skilled, experienced and loyal, they really do care. A testament to their work ethics is their impressive attendance record. With just 4 sick days collectively in 12 months, such statistics are unprecedented in our industry.

We felt extremely lucky when they accepted our offer of employment and chose Professional Surveillance Management. Using the strength of each individual has ensured they each have their own unique and key role in the business, making a powerful and formidable team.

Why hire chess masters and play the pieces yourself?

Andrew Knox - Professional Surveillance Management

Andrew Knox

Control Room Manager

Reassuring

Darren Burgess - Professional Surveillance Management

Darren Burgess

Customer Service

Comprehensive

Kelsey Turton - Professional Surveillance Management

Kelsey Turton

Sales & Administration Assistant

Committed

Alun Stocks - Technical Manager at PSM

Alun Stocks

Technical Manager

Accomplished

Danielle Mairs - Professional Surveillance Management

Danielle Mairs

Control Room Operator

Dynamic

Keith Waterworth - Professional Surveillance Management

Keith Waterworth

Control Room Operator

Trustworthy

Andrew Wainwright - Professional Surveillance Management

Andrew Wainwright

Control Room Operator

Meticulous

Alun Davies - Professional Surveillance Management

Alun Davies

Control Room Operator

Reliable

Paula Norris - Professional Surveillance Management

Paula Norris

Personal Assistant / Senior Administrator

Thorough

Andy Sutton - CCTV Monitoring Operator

Andy Sutton

Control Room Operator

Diligent

Bernadette Burns - Professional Surveillance Management

Bernadette Burns

Control Room Operator

Conscientious

Ryan Wetherby - Professional Surveillance Management

Ryan Wetherby

Control Room Operator

Studious

Dale Fowler - Professional Surveillance Management

Dale Fowler

Control Room Operator

Composed

Glyn Morgan - PSM CCTV Monitoring Operator

Glyn Morgan

Control Room Operator

Persistent

Joe Starkie - Professional Surveillance Management

Joe Starkie

Control Room Operator

Industrious

Aaron Crank - PSM CCTV Monitoring Operator

Aaron Crank

Control Room Operator

Attentive

Ste Donoghue - PSM Marketing Consultant

Ste Donoghue

Design and Marketing Consultant

Creative

Leigh Jones - Professional Surveillance Management

Leigh Jones

In-house Training & Development

Enterprising

Kerry Jones - Professional Surveillance Management

Meet Kerry Jones

CEO

Experience

During 18 years, I worked in every department within a CCTV remote monitoring control room and redeveloped its processes to improve customer service and streamline its operations. During this time, I gained 7 high level NVQs plus a Diploma in Business Administration. Two decades in the security industry has given me extensive knowledge and understanding. I am fortunate to have worked with many high profile business associates and security experts around the world. As a result, I have developed the skills required to own and operate a high quality customer focused security business.

 

How would you describe yourself?

Passionate to achieve excellence.

 

What is your favourite saying?

“The body achieves what the mind believes”

 

What in your view is the most important aspect of Professional Surveillance Management?

Our amazing team of dedicated staff who are devoted to service.

 

More about Kerry

Kerry lives in Warrington with her partner Mark, three step children and beloved cat Tallulah-Bear. She is wholly dedicated to a health and fitness lifestyle. A history of competing in diverse competitions that include endurance, speed and strength events, she is also a qualified fitness instructor. She has previously won national fitness competition titles such as “Miss Galaxy Universe Fitness Champion”, which shows her motivation, dedication, persistence, self-belief and drive to reach goals.

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WE ARE HERE for clients…

…who wish to build long term relationships with their security providers.

residential cctv monitoring

WE ARE HERE for home owners…

…who rely on a highly responsive, experienced team monitoring their property 24/7 and are ready to act immediately potential threat is identified.

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WE ARE HERE for businesses…

…who do not want to be a number on a screen and one of thousands of customers going through to a call centre monitoring station.

cctv monitoring - installer service

WE ARE HERE for installers…

…who want to feel supported rather than blamed when clients have queries.

Our Services

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Residential CCTV Monitoring

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Commercial CCTV Monitoring

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Installer CCTV Monitoring Services

GET A FREE 30 DAY MONITORING TRIAL

No Contract | No Ties

Book a FREE 30 day monitoring trial with our expert team who will actively monitor and regulate your most problematic site.

  • Simple set up and dial-in to site

  • Full system health check

  • Remote fault finding

  • 24/7 CCTV monitoring

  • Proactive alarm handling

  • Jargon free fault reporting

    Want to know more?

    Get in touch to find out how PSM can reinforce your property with added security measures to prevent criminal activity.