Real people. Real protection.
We’re independently owned, hands-on at every level, and fully committed to doing things properly.
Why choose Professional Surveillance Management (PSM) as your CCTV monitoring provider
At PSM, we don’t just monitor cameras, we protect what matters most to you. From how we’re structured to how we operate, everything about PSM has been built to offer you faster responses, fewer false alarms, and a level of care that’s hard to find elsewhere.
100% independently owned by Kerry
I’m proud to say that Professional Surveillance Management is 100% independently owned. After starting the company with an investor and co-founder, I later took full ownership and continued to maintain the true to the values that matter most to me: integrity, reliability, and genuine customer care.
I’m on-site every day, working closely with our team to make sure we’re always improving. That hands-on approach means we never lose sight of what’s important – delivering a personal, professional service you can rely on.
What makes PSM different
We don’t take a one-size-fits-all approach to monitoring. Everything we do is built around improving speed, accuracy, and customer experience. Here’s how:
Over 90% of alarms are actioned in under 90 seconds
Our monitoring software is created in-house with our extended team of developers
We overstaff to maintain service – we don’t overstretch when we grow
It’s a system that works. Because it’s built to protect you, not just tick boxes.
Highly trained inside and out
Our operators undergo rigorous internal training and regular external development. This includes continuous scenario-based assessments, updates on the latest technology, and training tailored to each client’s system. That means when your alarm goes off, you’re in the hands of people who are confident, competent, and quick to act.
Always innovating - always improving
Weekly reviews
To help reduce false alarms and improve accuracy
Minimal queues
Real-time operator support
Faster threat response
Rewarding the people who make It Happen
At Professional Surveillance Management, we believe that looking after our team is the key to delivering outstanding service. That’s why we proudly offer a 10% annual pay rise to our staff – a reflection of the value we place on their performance, dedication, and growth. By prioritising our people, we create a positive, motivated workplace that translates directly into better results for our clients.
Annual Payrise
Strictly no 12-hour shifts
Better focus, fewer mistakes, safer outcomes
At PSM, we’ve moved away from the industry-standard 12-hour shifts to prioritise the wellbeing of our team and the reliability of our service. By introducing shorter, structured shifts with built-in rest days, our operators stay focused, alert, and motivated. The outcome is a healthier, more engaged workforce that consistently delivers fast, accurate responses to protect our clients’ sites.
Built for speed and accuracy
Because we control our entire operation, from the software to the team behind it, we can make decisions and changes fast. That helps us:
Reduce false alarms
Respond to genuine threats quicker
Give better support to our clients and our installers
Spot and fix system faults before they become a problem
A business built on trust and results
of our business comes from
Installer referals
Word of mouth
Repeat customer
It’s a reflection of the trust we build, the results we deliver, and the way we look after every client — day in, day out.
Our numbers
PSM maintains the highest standards in service delivery, leading to high customer retention and new business growth. Our 96% success rate in preventing criminal attacks speaks volumes about our commitment to security.
RETENTION RATE
OF ALARMS ACTIONED IN UNDER 90 SECONDS
OF CRIMES PREVENTED
Tell us how we can help you
Discover why hundreds of clients trust PSM to keep their world safe.
Whether you’re looking for CCTV monitoring, exploring a partnership, or just need more information, we’re here to help.
“I couldn’t live without PSM’s service. I thought it would be intrusive at first, but it isn’t. When my daughter comes home from school and sets the system once inside, she has a security barrier around her. I know she is safe and protected.”
Mrs E | Bowden