PARTNER WITH PSM
Trusted monitoring for CCTV installers
We work with CCTV installers to provide 24/7 support and ongoing business opportunities
Choose a monitoring partner that works as hard as you do.
As security CCTV installers, are you looking for a remote monitoring partner that will fully support you 24/7 and provide you with ongoing business opportunities?
At PSM, our approach is simple. We work together with CCTV installers to help resolve challenging customer requirements and succeed together as a team, making your job easier and keeping your customers happy.
Having worked in the industry for 20 years, we’re completely aware of the challenges installers face so you can expect experienced technical support from a team who really do care and understand.
We also provide our CCTV installers with opportunities and will always send relevant sales leads which might include end users requesting full installs, upgrades or maintenance agreements.
NSI Gold Accredited
Reassure your clients with a nationally recognised standard of service.
In-house software
We build and run our own software, allowing truly tailored monitoring for every site.
Simple, stress-free setup
We’ve created a clear, stress-free commissioning process to make connecting your CCTV installations to our monitoring station quick and easy.
Engineer support when you need it
Get fast, direct access to our technical team for setup help, fault resolution, and remote testing whenever required.
No Project Too Big or Small
Whether you’re managing one site or one hundred, we’re happy to support you.
Reciprocal business
We develop close relationships with all of our CCTV installers and consider this the key to long term success. We are experts in remote monitoring and you are the experts at installation. We will not compete with you on installations so all relevant opportunities are passed to you.
CCTV installation leads passed to you
Leads and opportunities for CCTV installation, upgrades and maintenance contracts are frequently identified.
Recurring Revenue
We welcome the setting up of recurring revenue agreements.
Dedication to our installers’ success
Your success is our success and we will do everything we can to assist you.
Maintenance & ongoing support
We believe we have a unique perspective in understanding the needs of installers. Our industry leading knowledge has led to us developing automated early warning signals which tell us in advance of potential failures. Our ability to interrogate equipment, diagnose faults and often fix faults in the field can avoid you even having to attend site, saving you time and money.
Remote fault finding
Superior knowledge in developing many automated early warning signals which tell us in advance of potential failures.
Same day response to technical support and customer amendments
When you encounter any technical issues or require customer changes, we are only a phone call away to offer immediate support.
Ongoing support, assistance and assurance of working together to keep customers satisfied
We realise that to achieve success, PSM needs to support and assist our installers in every way. We are dedicated to helping you provide the best service to your customers.
System health checks and ongoing care
We don’t just stop at setting up the remote monitoring system and leave the rest to you. On the contrary. We continuously monitor the effectiveness of all systems to ensure that everything is working efficiently at all times.
In-house software
Our entire operation, including alarm receiving software, is created in-house with our extended team of developers. This gives us complete control to offer truly bespoke monitoring tailored to each site.
We work closely with installers to overcome unique security challenges, and thanks to our flexible technology, we’ve never encountered a request we couldn’t accommodate.
We solve challenging security requests
We realise each site faces different security challenges therefore we proactively assist installers to solve unique security requests.
Developing and using our own technology, the possibilities are endless and, as of yet, there has been no request that has not been accommodated.
Improve the intelligence of monitored systems
We have developed specialist software to improve the effectiveness of remote
monitoring and commissioning.
Save engineers time and money
As our CCTV monitoring station control room and its operations are created, developed and controlled in-house, we can solve many of our customers’ issues and save your engineers hours of time and potential loss of income.
Our ability to interrogate equipment, diagnose faults and often fix faults in the field can avoid you even having to attend the site – saving you time and money.
CCTV monitoring specialist
Each system that we monitor is individually configured with bespoke settings tailored to the site, the environment and customer's operations. This allows us to be a monitoring company who meets customer and installer needs rather than them having to meet the needs of off the shelf software.
“Both Paul and I would like to thank you for your support and kind wishes; we wouldn’t be able to secure these contracts without fantastic support partners like PSM who we know give 100% to each and every client. It’s rare to find someone so positive, supportive and genuine, who always goes the extra mile to provide the best possible service to all; we know that if we asked you for the sun, you’d give us the moon and stars as well. We really look forward to many more years of working together!”
Paul and Cheryl | Coral Security Systems
Our numbers
PSM maintains the highest standards in service delivery, leading to high customer retention and new business growth. Our success rate in preventing thousands of criminal attacks speaks volumes about our commitment to security.
RETENTION RATE
OF ALARMS ACTIONED IN UNDER 90 SECONDS
OF CRIMES PREVENTED
Frequently asked questions
Yes. We provide step-by-step guidance to ensure a smooth connection between the CCTV system and our monitoring centre. Our technical team is on hand to assist with remote testing, fault resolution, and setup advice.
No. We work with installers on everything from single-site setups to large-scale rollouts. There are no minimum volume requirements.
Not at all. We focus solely on monitoring and never offer installation services. All installation opportunities that come our way are passed directly to our approved partners.
Yes. Our installer partners benefit from direct access to our experienced technical team. We’re here to help troubleshoot, provide remote diagnostics, and ensure long-term client satisfaction.
We complete remote health checks as part of our commissioning process and continue to monitor the connection daily. If any faults occur, we notify you or your client immediately.
We build long-term, collaborative relationships with our installer network. You’ll receive referrals, ongoing support, and the confidence that we’re working with you.
Yes. Many of our installer partners bundle our monitoring into their service offering. We’re happy to work behind the scenes or directly with your client, depending on what works best for you.
Get the PSM installer price list
Receive our latest installer trade pricing and end-user rates for CCTV monitoring.
Clear pricing. Expert support.
At PSM, we’re built to support CCTV installers – keeping your clients safe while helping your business grow.
- Trusted by installers nationwide.