Commissioning
The PSM step-by-step process for connecting a site to our CCTV remote monitoring station.
No appointment required
We realise security installers are busy with ongoing projects and work schedules, and need to stay flexible to meet customer requirements. This is why there is no appointment or set time required for us to connect to a site.
To begin the process, call the team on 01942 366 291 (preferably during business hours Monday to Friday 8am to 5.30pm), who will manage your connection and dial into site.
Understanding your system
To help us dial into your site, we need to understand your system configuration and set up. We do this by gathering information from you in good time.
Our ‘fact find’ provides us with all the necessary data needed to allow us to get to work and successfully dial into your site.
Connect to site in minutes
Once we have received the required information we can connect to the site within minutes.
We will configure the set-up of the site via our own in-house software. Once we have connected to site, we will send you the required information and settings for the alarms.
We will be on hand to resolve any issues to ensure a smooth and successful site connection.
Bespoke configuration
Once we have gathered the information from your system design, we will create a bespoke configuration for you through our own in-house software, saving you hours of time in the process. Your system will be configured individually with bespoke settings tailored around the site, the environment and customer operations.
Your bespoke system configuration will:
- Stream immediate live, alarm and recorded images
- Achieve entry and exit routes
- Aid individual detector part set
- Send immediate camera fail and restores
- Send fail to set notifications
- Change time schedule of all cameras and detector settings easily within seconds
- Send fail to set notifications
- Instantly retrieve detector logs for any period between 10 minutes and 24 hours
- See at a glance any detectors that have not activated and identify over-activating detectors
Walk test
When the system is ready, call us on 01942 366 291 for a full engineer’s walk test where we will view you on each camera and check that the alarm is received successfully whilst checking that audio warnings can be clearly heard.
Settling in period
Welcome to PSM!
Once the configuration process is complete, we will continuously monitor the effectiveness of your system to ensure everything is working efficiently at all times.
During the settling in period, we will monitor customer routines and behaviour which will allow us to change and configure the site to efficiently improve system settings.
If there are any issues which arise in the settling in period, we will be on hand to resolve those issues quickly and efficiently.
"I told my customer that there is only one company that will be able to achieve the bespoke monitoring that they need nobody else's service comes close to PSM's."
Stephen | Argus Fire & Security
Our numbers
PSM maintains the highest standards in service delivery, leading to high customer retention and new business growth. Our 96% success rate in preventing criminal attacks speaks volumes about our commitment to security.
RETENTION RATE
CONTRACTS SECURED AFTER FREE TRAIL
OF CRIMES PREVENTED
We can work with your installer or recommend one of our trusted partners
Whether you’re a homeowner or a business owner, we’re happy to work alongside your chosen CCTV installer. If you don’t have one in mind, we can introduce you to qualified, experienced installation partners we know and trust – professionals we’ve built strong relationships with over many years.
Tell us how we can help you
Discover why hundreds of clients trust PSM to keep their world safe.
Whether you’re looking for CCTV monitoring, exploring a partnership, or just need more information, we’re here to help.
“I couldn’t live without PSM’s service. I thought it would be intrusive at first, but it isn’t. When my daughter comes home from school and sets the system once inside, she has a security barrier around her. I know she is safe and protected.”
Mrs E | Bowden