How does remote monitoring CCTV work?
PSM’s remote monitoring CCTV service works by detecting intruders in real time, issuing live audio warnings to deter criminal activity, and taking swift action to minimise risk and damage.
Once suspicious activity is identified, our operators immediately intervene – either by alerting keyholders or contacting emergency services – ensuring a rapid and effective response to protect your property and assets. Please see below the simple step-by-step explanation of how remote CCTV monitoring works:
Detect
An intruder or tresspasser
Our experienced control room operatives immediately detect intruders on your premises by using the very latest detection technology.
Deter
With audo warnings
We issue audio challenges to intruders to warn them that they are on private property and must leave immediately. Audio challenges are successful in 95% of cases.
Defend
By alerting the emergency services
We report all incidents to the police in real time, meaning that they can respond without delay.
Please see below the simple step-by-step explanation of how remote monitoring CCTV works:
CCTV monitors your premises
CCTV cameras monitor your home, looking out for any suspicious activity or potential intruders.
Detection devices triggered
Detection equipment is activated when an intruder breaches detection zones, which triggers an alarm that is then sent to the control room.
Intruder enters site
If an intruder enters your protected areas, an alarm containing CCTV images is then transmitted to our control room.
Control room investigates alarm
Our remote monitoring CCTV operators then use all available resources to investigate the cause of the alarm and assess the potential threat.
Audio warnings issued
Operators issue audio warnings, alerting the intruders to the fact they are being monitored. This is an extremely successful deterrent and, in most cases, is enough to drive the offenders to leave site and abandon plans to attack.
Police and keyholder notified
Our control room operators take immediate action and report all incidents to the police and keyholders in real time, meaning that they can respond without delay.
Benefits of remote monitoring CCTV?
Remote monitoring CCTV links the cameras on your premises to a Remote Video Receiving Centre (RVRC) staffed by licensed security professionals. Instead of relying on on-site guards or reviewing footage after a break-in, remote monitoring of CCTV delivers live eyes on your property 24/7- or only when the site is locked up – so operators can intervene the instant trouble appears.
24/7 Protection
Round-the-clock surveillance ensures your property is always secure, even outside working hours.
Cost-Effective Alternative to On-Site Security
Save on the cost of manned guarding without compromising on security.
Rapid Response Times
Our control room operators respond to alarms faster than the industry average.
Crime Prevention, Not Just Evidence
Live deterrence methods, such as audio warnings, help prevent intrusions before they escalate.
Improved Emergency Response
Visually verified alarms help police prioritise your call, increasing the chance of catching intruders in the act.
Frequently asked questions
CCTV monitoring by PSM means your site is actively protected in real time by trained professionals at our in-house, NSI Gold and Secured by Design accredited Remote Video Receiving Centre (RVRC).
High-definition cameras and motion detectors detect motion in restricted zones and send instant alerts to our control room. Our operators then assess the footage and take immediate action, such as issuing live audio warnings, alerting keyholders, or contacting the emergency services.
Unlike traditional alarm systems, CCTV monitoring by PSM includes human verification, meaning alerts aren’t just triggered and ignored. When an alarm is received, our operators instantly review live footage and can assess the situation from multiple angles, ensuring only genuine threats are acted upon.
In addition, our in-house PSM Traces AI technology helps reduce false alarms even further. By intelligently filtering out irrelevant motion events caused by oversensitive detection, such as wildlife, foliage or debris - our AI ensures operators spend their time responding to real incidents. The result is a faster, more accurate, and more efficient monitoring service that protects your site without unnecessary disruption.
Live audio challenges are one of the most powerful deterrents used in CCTV monitoring by PSM. When a threat is confirmed, our operators deliver a recorded or live audio warning through on-site speakers, often identifying the intruder’s exact location. This stops most incidents before they escalate, in fact, over 95% of intruders flee within seconds of hearing the first announcement.
Unlike standard alarms that often go unverified, CCTV monitoring by PSM provides real-time visual confirmation of criminal activity. Our operators deliver accurate, live intelligence to ensure the right response is taken.
- Motion is detected by your CCTV system.
- An alarm and live footage are instantly sent to PSM’s control room.
- Our operators assess the situation in real time.
- If a genuine threat is confirmed, we issue an audio warning and notify keyholders or emergency services immediately.
- If it’s a false alarm, no action is taken, keeping disruption to a minimum.
“The monitoring has been hugely beneficial - it allows peace of mind that the premises are secure and we would be alerted if there was an intruder or fire at the premises. It has also given staff the freedom to not have to be on site 24 hours a day. When there have been any issues, PSM’s staff contact us quickly with the details e.g. internet outage, false alarms. Any problems we have had are dealt with quickly & professionally.”
Jeanette | RSPCA
Our numbers
PSM maintains the highest standards in service delivery, leading to high customer retention and new business growth. Our 96% success rate in preventing criminal attacks speaks volumes about our commitment to security.
RETENTION RATE
OF ALARMS ACTIONED IN UNDER 90 SECONDS
OF CRIMES PREVENTED
We can work with your installer or recommend one of our trusted partners
Whether you’re a homeowner or a business owner, we’re happy to work alongside your chosen CCTV installer. If you don’t have one in mind, we can introduce you to qualified, experienced installation partners we know and trust – professionals we’ve built strong relationships with over many years.
Tell us how we can help you
Discover why hundreds of clients trust PSM to keep their world safe.
Whether you’re looking for CCTV monitoring, exploring a partnership, or just need more information, we’re here to help.
“I couldn’t live without PSM’s service. I thought it would be intrusive at first, but it isn’t. When my daughter comes home from school and sets the system once inside, she has a security barrier around her. I know she is safe and protected.”
Mrs E | Bowden