BESPOKE MONITORING
In-house
software
Our entire operation – including alarm receiving software – is controlled, created and developed in-house. This allows true bespoke and personal monitoring.
In-house software vs off-the-shelf: why installers should choose wisely
You’ve probably heard the phrase, ‘if you don’t evolve with the times, you risk falling behind’. It’s something we don’t take lightly at PSM which is why we consistently reinvest in new technology to improve the efficiency of our CCTV surveillance service.
As an installer, you’re faced with many decisions – and choosing a remote monitoring partner is just one of them. There are a lot of factors you need to consider before teaming up with a CCTV monitoring station.
Arguably the most important? Technology.
All PSM’s alarm handling software is created, developed, and controlled in-house so we can proactively find solutions to your customers’ security challenges. When it comes to setting the standard, let’s delve into why our custom software gives you an advantage over off-the-shelf.
Seamless integration
We have streamlined integration for a seamless onboarding process to get your client set up as soon as possible, while also simplifying security management for you.
Tailored
Each system is individually configured with bespoke settings to every site, and we’re able to accommodate challenging security requests such as identifying a range of site-specific problems that may be causing false alarms.
Adaptable
Instead of having to fit the limitations of ‘off the shelf’ software, we can adapt our service to meet the demands of installers and your clients’ evolving security challenges in real time, speeding up problem resolution.
Responsive
It gives us faster response times over traditional monitoring as our software is designed for immediate streaming of live alarm and recorded footage opposed to emailing snapshot attachments of CCTV images.
Ongoing support
Our experts have intricate knowledge of how our system works so we can offer ongoing technical assistance, system health checks, and maintenance. This has also led us to develop automated early warning signals which provides remote fault finding to spare your engineers having to make call-outs.
Improved intelligence
Through our innovative AI technology, PSM Traces AI, we’re able to filter false alarms caused by oversensitive detection so our operators are always responding to genuine threats, improving the overall performance and efficiency of each system.
Solving the problems CCTV installers face every day
Our experts have in-depth knowledge of how our system works so we can offer ongoing technical assistance, system health checks, and maintenance. This has also led us to develop automated early warning signals which provides remote fault finding to spare your engineers having to make call-outs.
We solve challenging security requests
We understand every site is different, so we work closely with installers to tackle even the most complex security requests. Using our own in-house technology, we haven’t come across a challenge we couldn’t handle.
Improve the intelligence of monitored systems
Our intelligent software is purpose-built to enhance the effectiveness of remote monitoring and make commissioning quicker, easier, and more reliable for installers and clients alike.
Save engineers time and money
As our CCTV monitoring station control room and its operations are created, developed and controlled in-house, we can resolve issues faster – helping your engineers avoid unnecessary visits and loss of income..
Remote fault resolution
Our ability to interrogate systems remotely means we can often diagnose and fix faults in the field, saving you time, reducing callouts, and keeping your clients happy.
See what our installers are saying about us
“Great start to our journey with PSM Ltd having spoken to Kerry and the team we have successfully moved one of our clients over to their services. The communication has been first class throughout. Thank you Kerry.”
“It’s rare to find someone so positive, supportive and genuine, who always goes the extra mile to provide the best possible service to all; we know that if we asked you for the sun, you’d give us the moon and stars as well. We really look forward to many more years of working together!”
“I’ve known their CEO Kerry Jones for many years, and someone more proactive and passionate about delivering a quality CCTV monitoring service would be hard to imagine.”
Proforce 1 Security
“If I had my way, I’d have your system on every single house we look after. Your service is fantastic.”
Our numbers
PSM maintains the highest standards in service delivery, leading to high customer retention and new business growth. Our success rate in preventing thousands of criminal attacks speaks volumes about our commitment to security.
RETENTION RATE
OF ALARMS ACTIONED IN UNDER 90 SECONDS
OF CRIMES PREVENTED
Tell us how we can help you
Discover why hundreds of clients trust PSM to keep their world safe.
Whether you’re looking for CCTV monitoring, exploring a partnership, or just need more information, we’re here to help.
“I couldn’t live without PSM’s service. I thought it would be intrusive at first, but it isn’t. When my daughter comes home from school and sets the system once inside, she has a security barrier around her. I know she is safe and protected.”
Mrs E | Bowden