Our incredible team
Proactive, professional, and reliable - the team safeguarding your property and peace of mind.
From technical development, CCTV operators, administration and customer support, our entire team work day and night to carry out their critical role, protecting our clients’ properties, supporting law and order and reducing demand on police resources.
Our success is totally down to the quality of our team. They are not only skilled, experienced and loyal, they really do care. A testament to their work ethics is their impressive attendance record, which defies the industry norm.
Using the strength of each individual has ensured they each have their own unique and key role in the business, making a powerful and formidable team.
Andrew Knox
Operations Director
Reassuring
Paula Norris
Business Manager
Thorough
Darren Burgess
Customer Service Manager
Comprehensive
Joe Starkie
Control Room Support Officer
Industrious
Kelsey Turton
Office Manager
Committed
Steve Bimpson
Control Room Operator
Active
Emma Stockley
Control Room Operator
Quirky
Glyn Morgan
Control Room Operator
Persistent
Josh Harrison
Control Room Operator
Methodical
Andrew Wainwright
Control Room Operator
Committed
Bernadette Burns
Control Room Operator
Conscientious
Dale Fowler
Control Room Operator
Composed
Damien Walsh
Control Room Operator
Attentive
Andrea Gregory
Control Room Operator
Quirky
Keith Waterworth
Control Room Operator
Trustworthy
Ste Donoghue
Marketing Consultant
Creative
A team who truly cares
Real people. Real passion. Real protection.
We believe security is only as strong as the people behind it, and we’ve built a team of outstanding individuals who treat every client like family.
Handpicked professionals who take pride in their role.
Impressive attendance record across all of the team that defies the industry norm.
Exceeding expectations with dedication, care, and pride in every detail.
Committed to excellence, even when no one is watching.
“Why hire chess masters and play the pieces yourself?”
Kerry Jones – CEO PSM
Security starts with the right people
Carefully chosen. Expert training.
We don’t hire to put bums on seats, we hire people with passion and commitment. With reduced shifts and ongoing training from day one, our team stays sharp, supported, and ready to deliver the best protection possible.
We’re not interested in putting a bum on a seat
We have a stringent recruitment process to ensure all employees are quality with strong customer service values, with a true passion for servicing clients, going the extra mile and exceeding expectations.
12 hour shifts patterns reduced
“I feel so energised after that 12 hour shift…” Said no one, ever.
PSM reduce 12 hour shift patterns to create a happier and more productive workforce.
We invest in our teams future
We prioritise our
CCTV Control Room Operator’s development by fully funding SIA training and providing expert guidance from day one. Experienced staff mentor new team members, ensuring they excel with confidence.
“Having worked in the security industry for many years, I have to say that working at PSM is fantastic. The staff are a joy to work with and management are brilliant, there is no better place to work.”
Darren – PSM Customer Service
Decades of trusted experience
Proven protection, built on years of doing things the right way, with care, consistency, and an unwavering commitment to keeping people and property safe.
Combined experience
Decades of combined leadership experience in the security industry.
Personal service
Personal service from a team who really care about the safety of your home or business.
Integrity and commitment
"Our success is totally down to the quality of our team. They are not only skilled, experienced and loyal, they really do care."
Darren – PSM Customer Service
Our numbers
PSM maintains the highest standards in service delivery, leading to high customer retention and new business growth. Our success rate in preventing thousands of criminal attacks speaks volumes about our commitment to security.
RETENTION RATE
OF ALARMS ACTIONED IN UNDER 90 SECONDS
OF CRIMES PREVENTED
We can work with your installer or recommend one of our trusted partners
Whether you’re a homeowner or a business owner, we’re happy to work alongside your chosen CCTV installer. If you don’t have one in mind, we can introduce you to qualified, experienced installation partners we know and trust – professionals we’ve built strong relationships with over many years.
Tell us how we can help you
Discover why hundreds of clients trust PSM to keep their world safe.
Whether you’re looking for CCTV monitoring, exploring a partnership, or just need more information, we’re here to help.
“I couldn’t live without PSM’s service. I thought it would be intrusive at first, but it isn’t. When my daughter comes home from school and sets the system once inside, she has a security barrier around her. I know she is safe and protected.”
Mrs E | Bowden