Delivering excellent service isn’t difficult. You just need to care about your customers and love what you do. Our values are felt by our installers and customers who are extremely satisfied.

Peter Ellis, Foreign Currency Direct

“Professional Surveillance Management PSM are exceptional in every sense of the word when it comes to monitoring and home security. They take time to understand their client’s needs and concerns and offer a service that puts many household names to shame.

I have used several other companies in this field and have to my expense found that they cannot, are not or even able to offer a service that comes close to a comparison.

I cannot recommend them highly enough.

In summary they are Responsible, Reliable, and Effective.”


Prospect Business Park, Derek McVickers

“Prospect Business Park has now been a client of Professional Surveillance Management for almost two years. They provide a monitoring service of ‘out of hours surveillance’ for the security of our business. The tenants on site have easy access to entering and leaving the site during ‘after hours’. Their service is exceptional and highly professional.

We are very satisfied with all that they do and highly recommend them.”


Alex Reid, Residential Client

“You really have created something amazing. You are all so friendly and helpful. It is difficult to find a service provider who works so hard and truly cares about their customers.”

Marilyn Taylor, Harry Peers Steel

“You guys have been good. I wanted to say thank you. You have been really helpful whilst we settled in using the new system. Ringing me when there is a problem and don’t send unnecessary reports and information I don’t understand. When I ring, I know all the Operators by name. It’s so personal. PSM didn’t mean anything to me before, but NOW I know who you are. Communication is so important and you guys are brilliant at keeping us in the picture. I have nothing but good things to say about PSM.”

Marcelo Lando, International Client

“Kerry is one of the best organised professionals I have ever worked with. She showed impressive creativity to provide a tailored service that was adequate to solve security challenges we were facing. She was unfailingly positive which made her a pleasure to work with.”

Paul Williams, Paul-Tec monitoring station in Australia

“Nobody in the world knows more about remote video monitoring than these guys.
Andy from a technical point of view and Kerry operationally.
They are true experts.”

Richard Hershman, London

“When your family’s security is on the line and you want peace of mind – then look no further than Kerry Jones at PSM. Kerry looks after our home surveillance system and I cannot fault the level of service and due diligence. I would have no issue in recommending her company.”

Steve Kelly, Argus Fire & Security, Wigan

“I really like what you do. The personal touch is simple but very effective.”

Dave & Steve, CAT Security Systems

“We have worked with Kerry and Andy for 17 years and we are fully confident in their knowledge and ability and look forward to carrying on our excellent working relationship with them.”

Julia Eventhall, Bowdon

“I couldn’t live without PSM’s service. I thought it would be intrusive at first, but it isn’t. When my daughter comes home from school and sets the system once inside, she has a security barrier around her. I know she is safe and protected.

For the record we are extremely happy with your service, and take comfort every day in the knowledge that you and your team are looking out for us. As your biggest fans we also continue to recommend you to people. Thanks again for everything!”


Mick Martin, Motorpoint Car Showroom

“When you send me an email report, I understand what you are saying to me. There is no jargon.”

Nicola Wilson, Buckinghamshire

“Your staff are always so helpful. No matter what time of the day or night, they are always pleasant and really care”

Fiona Sheil, Leadx The Claims Guys

“Thank you for your help, as always Kerry.”

Jessica, Residential Client

“Many thanks for doing a great job. I have to say, your work ethic is impeccable.”

Paul & Cheryl, Coral Systems

“Both Paul and I would like to thank you for your support and kind wishes; we wouldn’t be able to secure these contracts without fantastic support partners like PSM who we know give 100% to each and every client. We have 50 years’ combined experience in the industry and we’ve dealt with many RVRCs and you guys are the best by miles!!”

Workman FM

“Good to see the proactiveness from PSM here, if only all monitoring companies were this efficient.”

Andy Moore, ADJ Fire & Security

“PSM monitored a site that had previously given us constant issues and within the trial they had found faults we didn’t know existed. Their technical knowledge and service is second to none, and we are happy to say they are now our monitoring partner. They are the industry experts.”

Nick, ADJ Fire & Security

“Excellent company to work with, highly recommended!”

Steve Kelly, Argus Fire & Security, Wigan

“I really like what you do. The personal touch is simple but very effective.”

Bernard, Construction

“I’m sure you do more than what I actually pay you for so I thank you for that. You are all just brilliant!”


“The service from yourself and your team is brilliant, everyone is very helpful.”

Ryan, Itec Systems

“PSM are by far the best monitoring company I have worked with over the past 15 years.”
Danielle Mairs - Professional Surveillance Management

Danielle Mairs

“It feels good to be somewhere I want to be rather than “have to be”. I like that we are a small, close-knit company and the staff all work as a team. Everyone is approachable and no question is a stupid question. We are frequently asked our opinion or what the management can do to help make our job easier. All suggestions are considered and implemented where possible. I feel appreciated for the job I do.”
Keith Waterworth - Professional Surveillance Management

Keith Waterworth

“PSM is a great working environment and it is really good to work for a company who looks after its employees. One of the things I like the most is the continuing support and friendship of everyone.”
Andrew Knox - Professional Surveillance Management

Andy Knox

“I am very happy with my work life and wouldn’t trade the job for any other.”
Alun Davies - Professional Surveillance Management

Alun Davies

“I enjoy the camaraderie and the open and honest approach between everyone.”
Joe Starkie - Professional Surveillance Management

Joe Starkie

“The working environment is brilliant and the team are the best people I have ever worked with.”
Bernadette Burns - Professional Surveillance Management

Bernadette Burns

“I love my job as an operator and I like the equality of the company.”

Our Services

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Residential CCTV Monitoring

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Commercial CCTV Monitoring

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Installer CCTV Monitoring Services


No Contract | No Ties

Book a FREE 30 day monitoring trial with our expert team who will actively monitor and regulate your most problematic site.

  • Simple set up and dial-in to site

  • Full system health check

  • Remote fault finding

  • 24/7 CCTV monitoring

  • Proactive alarm handling

  • Jargon free fault reporting

    Contact Us

    01942 366291

    07724 792623